gbajr Privacy Policy

Section 1
What Information We Collect

gbajr collects certain types of information to operate its services, ensure security, and improve the user experience. The categories of information we collect are described in detail below.

1.1 Registration and Identity Information

When creating an account, we collect the following information:

• Full name and date of birth (for age verification)
• Email address
• Username and password provided by the user at registration (stored in encrypted form)
• National ID card or passport details (for identity verification where applicable)
• Residential address

1.2 Financial Information

During deposit and withdrawal processes, we collect details of the relevant payment method, such as bKash, Nagad, Rocket, Upay, or bank account information. Full card numbers or account PINs are not stored in our systems.

1.3 Usage Information

Information collected automatically while using the services includes:

• IP address and device identifier information
• Browser type and version
• Pages visited and session duration
• Gaming activity and transaction history
• Login and logout times and dates

1.4 Cookies and Tracking Technologies

gbajr uses cookies and similar technologies to enhance website functionality and improve the user experience. You can disable cookies from your browser settings, though this may limit some functionality of the services.

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Section 2
Purpose of Using Information

Collected information is used only for the following legitimate purposes:

2.1 Service Operation and Improvement

• Creating and managing accounts
• Processing transactions and verifying payments
• Personalizing the gaming experience
• Identifying and resolving technical issues
• Conducting analysis to improve service quality

2.2 Security and Legal Compliance

• Detecting and preventing fraudulent activity
• Complying with anti-money laundering regulations
• Ensuring age verification and identity authentication
• Implementing responsible gaming policies
• Meeting applicable legal obligations

2.3 Communication and Support

• Providing customer support services
• Sending important account-related notifications
• Informing about promotional offers (only with your consent)

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Section 3
Information Storage and Security

3.1 Data Retention Period

gbajr retains your personal information for as long as it is necessary to provide the services or as required to meet legal obligations. Even after account closure, some information may be retained for a set period for legal reasons.

3.2 Security Measures

gbajr applies industry-standard security technologies to protect your information:

• SSL (Secure Socket Layer) encryption — all data transmission is completed through encrypted channels
• Database encryption — strong encryption is used to store sensitive information
• Firewall and intrusion detection systems
• Regular security testing and audits
• Role-based access controls for limited staff

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Section 4
Sharing Information with Third Parties

gbajr does not sell or commercially rent your personal information. However, information may be shared with third parties in certain circumstances:

4.1 Service Provider Partners

Trusted third-party services are used for payment processing, identity verification, and technical infrastructure management. These partners may only use the information for specified purposes and are bound by strict confidentiality agreements.

4.2 Legal Requirements

Information may be disclosed under court orders, lawful requests from investigative authorities, or mandatory disclosure requirements under applicable law. In such disclosures, we provide only the minimum information required under legal obligation.

4.3 Business Transfers

Your information may be transferred in the event of a business merger, acquisition, or asset sale. In such cases, we will notify you in advance and the new controller will be obligated to maintain the same privacy protections.

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Section 5
Your Rights and Choices

As a user, you have the following rights over your own personal information:

5.1 Right of Access

You have the right to request a copy of your personal information held by us. We will respond within 30 (thirty) business days of receiving such a request.

5.2 Data Correction

If your profile contains incorrect or incomplete information, you may request that it be corrected. Some information can be updated directly by you in your account settings.

5.3 Data Deletion

You may request deletion of your personal information in certain circumstances. However, this request may not be fulfillable where legal obligations, ongoing disputes, or fraud investigations are involved.

5.4 Opt-Out of Marketing Communications

You can contact our support team at any time to opt out of promotional emails and notifications. Opting out of essential account-related notifications is not possible.

5.5 Data Portability

You may request your information in a structured, commonly used format, which can be used elsewhere.

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Section 6
Responsible Gaming and Data Protection

gbajr places the highest importance on responsible gaming. By analyzing information about your gaming behavior, we can identify signs of problematic gaming and provide the necessary support.

6.1 Self-Exclusion and Limit Setting

If you wish to control your gaming, please contact our support team. We offer deposit limits, session limits, and self-exclusion options. Some of your personal information may be used to process such requests.

6.2 Protection of Minors

gbajr strictly prohibits providing services to individuals under the age of 21. Age verification is mandatory at registration. Additional identity verification may be requested in cases of suspicion.

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Section 7
International Data Transfers

In operating our services, data may be processed on servers located outside Bangladesh. Wherever data is transferred, the protection standards described in this Privacy Policy apply equally. We ensure that appropriate safeguards are in place for international data transfers.

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Section 8
Changes to the Policy

gbajr may update this Privacy Policy from time to time. For significant changes, we will send a notification to your registered email and publish it on the website. Continued use of the services after changes will be considered as acceptance of the updated policy.

The date shown at the top of this page indicates the date of the most recent change. To request a previous version, please contact our support team.

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Section 9
Contact Us

For any questions, concerns, or requests regarding the Privacy Policy, please contact us through the following: